Customer Service: Returns, Shipping, Payment

Returns
Your satisfaction is our priority. If you are not satisfied with your purchase, please let us know. We will do whatever we can to make it right for you. If an item does not fit, we will swap for the correct size, or take it back, provided that it is unused, is in new condition, and is still in the original packaging.

However, special orders are subject to a restocking fee of 10 - 40%, depending on the product. Custom orders are non-refundable.

We also honor all of the manufacturers' warranties on the products we sell. If you are experiencing a problem with a product that you purchased from us, please let us know as soon as possible. The earlier we are aware that there is problem, the easier it will be for us to fix for you.

Shipping Charges and Store Policies

Payment
We accept: Cheque, Money Order, Bank transfer, Cash, Visa, MasterCard.

Shipping/Handling Charges
We do not make money on shipping. All items ship at their actual cost. We will contact you and confirm your actual shipping charges.

You can also come and pick up your item to eliminate shipping charges. Our warehouse is in Ottawa, Canada. Please contact us for directions and hours. so that we can arrange a time with you that is convenient for pickup.
In the event of a return, shipping is not refundable.

Feedback
If you are not happy with your transaction, please contact us and give us the opportunity to make it right.

Customer Service
Please contact us via email at sales@ilpeloton.com. Except in an emergency, we answer all emails within 1 business day. If you have not received a response from us in a couple of business days, it is most likely because, for some reason, we did not receive your inquiry. If you are in the Ottawa region, please book an appointment and come visit our show room located at 176 Concord Street South.

Skate Fitting

If you would like to be properly fitted for a pair of inline speed boots, consider our expert fitting service. We have personally skated on each brand of products we carry, and we have a first-hand understanding of their differences in composition. We can make informed recommendations based on your feet, your budget and your skill level. We have the tools and techniques available to help correct for minor foot and balance problems and have heat-molded hundreds of pairs of boots. We also have a fully-stocked showroom with numerous pairs of
skates in your size for you to try on and compare.

An expert fitting can take up to 2 hours, and costs $50. Your fitting fee is applicable towards any skate purchase from Il Peloton Ltd. in the next 12 months. Our skates also come with an after-sale adjustment service so you can come back from micro-corrections.

If you don't live in the Ottawa area, our fitting service travels at regular intervals throughout Ontario and Quebec. Please contact us so that we can make an appointment for you.

Inventory and online orders

Il Peloton makes every effort to keep available stock updated on our website. Sometimes during the peak season, we may have some discrepencies between our inventory and our website. If for some reason your order is not in stock, you will be contacted prior to processing your order.